Impressed with customized package I was looking for a couples event that would be different from a boring everywhere available massage. This spa was the only business that accomodated me and my boyfriend on a short notice customizing the package to meet our needs. As you all know, how difficult men can be when it comes to dragging them to the spa and making them pay $$$$, I was taking a big risk. I read all the reviews and somehow it was such a dissonance from what I read and how I was spoken to over the phone. All I can say this is the only spa that put us in the center of their attention and catered to our needs and desires vs. my previous experiences with the rest of spas where I was an attendee following their script making me believe that it was good for me. My boyfriend shared that it was his ... I was looking for a couples event that would be different from a boring everywhere available massage. This spa was the only business that accomodated me and my boyfriend on a short notice customizing the package to meet our needs. As you all know, how difficult men can be when it comes to dragging them to the spa and making them pay $$$$, I was taking a big risk. I read all the reviews and somehow it was such a dissonance from what I read and how I was spoken to over the phone. All I can say this is the only spa that put us in the center of their attention and catered to our needs and desires vs. my previous experiences with the rest of spas where I was an attendee following their script making me believe that it was good for me. My boyfriend shared that it was his first time ever(!) he felt comfortable at the spa and he could feel the difference the treatment made. we both had a Turkish scrub. Highly recommended. And regarding all those bad reviews, they must be competitors that have to make their money charging you 50% for cancellation or being late. What a shame!